DO YOU HAVE A RECENT ISSUE YOU'D LIKE A NAN CIRCLE TO SOLVE?

 

 

What is a NAN Circle?

Last year we had a paradigm shift in the Customer Service department at NAN. We realized that the few customer complaints that we received could be turned into Golden Moments or opportunities to improve our relationships with our customers.

1

Intend to Impress

We go into a NAN Circle firmly intending to turn a complaint into an Opportunity. We focus on creating a WOW moment for our customers. We’re looking for outrageously good solutions right from the beginning.

2

No Delay, No Hesitation

No matter what we are doing, if a fellow Nanner calls a NAN Circle we all attend and work through it until we come up with the best solution possible.

3

Go the Extra Mile

If we harness the amazing talent we have at NAN, and place them in a room with the resources they need, any problem can be solved. We don’t ask ,’”how can we help?”. We ask, “how can we make it happen?”

4

Clients for Life

Being able to connect to our customer and know them is KEY in building trust, loyalty, and sustaining long term business relationships. If we promise the stars, we deliver the moon! Within our NAN Circles, we create “CFL’S” (Clients for Life).

5

Be a Resource

Everyone at NAN is a Resource for our Customers. We are here to share our specialist knowledge and skills to solve problems, create solutions and educate Lenders and Borrowers alike.

6

Complaints Welcome!

Some customers just walk away when they are dissatisfied, but we want to hear complaints so that we can improve. We really appreciate the clients who invest in our future by telling us where we need to improve.