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Customer Service

Making a habit of accomplishing the impossible. Part III

By | AMC Communication, Customer Service, Nanners, Real Estate, Tradeshow, Valuation | No Comments

Making a habit of accomplishing the impossible. This month, Nationwide Appraisal Network (NAN) spotlights Joni Pilgrim, Co-Founder and Director of Sales & Business Development. Part 3 of our 3 part series We recently sat down with Joni Pilgrim, who shared details about her life, about the success of NAN, the importance of its people and the core value of upholding the promise of quality and service to its clients. What…

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Making a habit of accomplishing the impossible. Part II

By | Appraisals, Choosing an Appraisal Management Company, Customer Service, Lenders, Nanners, Press Release, Real Estate, Valuation | No Comments

Making a habit of accomplishing the impossible. This month, Nationwide Appraisal Network (NAN) spotlights Joni Pilgrim, Co-Founder and Director of Sales & Business Development. We recently sat down with Joni Pilgrim, who shared details about her life, about the success of NAN, the importance of its people and the core value of upholding the promise of quality and service to its clients. This is part 2 of a 3 part…

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NAN CUSTOMER SERVICE WEEK GETS RESULTS!

By | Customer Service | No Comments

“Hold the pickles, hold the lettuce”…if you’re older than 30, you can probably finish the rest of that old fast food jingle in your sleep. It ended with the ultimate customer service slogan. “Have it YOUR way.” Kind of a lost art to the “me” generation raised on reality shows and selfies, but customer service remains the root of every successful business. You can have the greatest product in the…

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It’s that time of year again and what a GREAT time to be part of the NAN Family!

By | Customer Service | No Comments

NAN’s Annual Customer Service week starts today! How exciting is THAT? Every year, NAN hosts an internal Customer Service Week where the entire company engages in tips, training and team building exercises, designed to present real-world scenarios to the NAN team and allow for active out-of-the-box employee engagements/solutions. The event serves to collect and analyze responses and service to modify or implement existing procedures that make our service to our…

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CUSTOMER SERVICE: AT NAN, IT’S MORE THAN JUST A CATCH PHRASE

By | Customer Service | No Comments

CUSTOMER SERVICE: AT NAN, IT’S MORE THAN JUST A CATCH PHRASE It may sound like a cliché, but at Nationwide Appraisal Network, business really is—and always has been—all about customer service. Founders Joni Pilgrim and Cari Burris understood early on that if they couldn’t provide service that truly stood out from the competition, growth would not be possible. And judging from NAN’s growth in recent years, they are definitely doing…

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CUSTOMER SERVICE: AT NAN, IT’S MORE THAN JUST A CATCH PHRASE

By | Customer Service | No Comments

The goal as a company is to have customer service that is not just the best, but legendary. ~ Sam Walton It may sound like a cliché, but at Nationwide Appraisal Network, business really is—and always has been—all about customer service. Founders Joni Pilgrim and Cari Burris understood early on that if they couldn’t provide service that truly stood out from the competition, growth would not be possible. And judging from…

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Understanding Appraisals

By | AMC Communication, Appraisal Compliance, Appraisals, Appraisers, Borrowers, Customer Service, Dodd-Frank, Fees, Mortgages, Nationwide Coverage, Valuation | No Comments

Effective January 2014, rules adopted by the Consumer Financial Protection Bureau (CFPB) allow borrowers to receive copies of all valuation products ordered with their loan (even if the lender did not rely on them three days prior to closing.) Various valuation products (appraisals, AVMs, BPOs) may produce different values and cause confusion for borrowers. 

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